I am upset again. Go figure. When am I not upset? I've been fighting with the Illinois Department of Child Support Enforcement trying to get them to do something about my ex-husband not paying child support since October. I've been trying to get things going since November. Yes, November 2006. It's May 1, 2007. I had to go to the local office today because they claimed they never got the paperwork I faxed over. I have the confirmation that the fax went through from the Kroger's that I had fax it for me. Cost me $9. On top of having fought with them all day, I ordered a cable to connect my phone to my laptop by usb on April 20th. I should have received the cable on Friday, April 27. I began e-mailing for information regarding this order on Thursday, April 26th. I had not received a reply so I began trying to call and talk to somebody at the company yesterday evening (Monday, April 30th), around 5 pm CDT. I called several times last night and began trying off and on to call today, beginning at 8 am CDT. I finally got a hold of a lady around noon CDT. She told me that apparently the order had been "lost" and they would send it out today and that they would send it 3 day with no additional charge to me. I was,needless to say, upset. I couldn't believe they were telling me that after I should have received my order last Friday I wouldn't be getting it till this coming Friday (May 4th). I wanted to know how they would make this right for me as I was loosing money by not being able to connect to the internet (why I ordered the cable-I just moved to a place with no phone lines, but there is a cell tower 3 miles away). I sell my artwork online. I had been losing money and wanted to know how they could fix this for me. The lady I had been speaking to hooked me up to her supervisor, Sandy, who then was rude, wouldn't allow me to say anything, cancelled my order, hasn't refunded my money and hung up on me. I will be doing everything in my power to make sure nobody gets the same treatment I have from these people. The company is http://www.cell-phone-accessories.com/. Be sure not to order from these people. It's a nightmare.